FitClassManager — Frequently Asked Questions (FAQ)
Welcome to the FitClassManager FAQ page! Here you’ll find answers to common questions about class scheduling, booking, and payment management.
What is FitClassManager and who is it for?
FitClassManager is fitness class management software designed for personal trainers, gym instructors, and wellness studios. It automates class scheduling, client bookings, attendance tracking, and payments from one dashboard. Ideal for PTs managing group classes in gyms, home studios, or online—without spreadsheets or multiple apps. Is it right for me?
How long does it take to set up FitClassManager for my classes?
Most personal trainers set up FitClassManager in under 15 minutes. Create your account, add your business details, and publish your first class with name, duration, capacity, and price. Share the booking link on social media or WhatsApp—clients can reserve spots immediately. No app download required for you or your clients.
How do clients book classes with FitClassManager?
Clients book classes through a dedicated booking link you share via Instagram, Facebook, WhatsApp, or your website. They see real-time availability, select their session, and confirm instantly. Bookings sync automatically to your calendar with email/SMS confirmations. No app download needed—works on any smartphone browser.
What payment methods does FitClassManager accept?
FitClassManager integrates with Stripe for secure online payments: credit/debit cards, Google Pay, Apple Pay, and digital wallets. You can also track offline payments (cash, bank transfer) and manually confirm bookings. Clients pay at booking time or on-site—your choice. Funds settle in your account within 2-3 business days. Other Payment Methods
Can I sell single classes or do clients need to buy packages?
You decide. FitClassManager supports both single-class bookings and multi-session packages (5, 10, 20 classes). Offer pay-as-you-go for casual clients or discounted packages for committed members. Sell class credits that clients redeem anytime. Mix both models in the same calendar to serve different customer types.
Does FitClassManager generate invoices and payment reports?
Yes. FitClassManager automatically generates sequential invoices with customizable prefixes and yearly resets. Clients can download receipts after payment. Export monthly payment reports in CSV for your accountant. All records are GDPR-compliant and stored securely. Ideal for self-employed PTs managing VAT and tax filings.
What kind of customer support does FitClassManager offer?
FitClassManager provides email and chat support in English and Italian during business hours. Average response time: under 24 hours. Access video tutorials, step-by-step guides, and a knowledge base from your dashboard. Priority support available on Pro and Business plans.
What happens when a class is full? Can clients join a waitlist?
When a class reaches capacity, clients can join an automatic waitlist. If someone cancels, the system notifies the next person in line via email/SMS. They have a limited time to claim the spot before it goes to the next client. Keeps your classes full without manual follow-ups.
Can I set my own booking and cancellation policies?
Yes. Customize class capacity, booking windows (e.g., book up to 30 days in advance), and cancellation policies (full refund up to 24h before, partial, or no refund). Require prepayment or allow on-site payment. Set different rules per class type. Full control over how your business operates.
Can I manage multiple trainers or gym locations with one account?
Yes. FitClassManager supports multi-trainer and multi-location setups on Pro and Business plans. Each trainer gets their own calendar and login, while you maintain central oversight. Perfect for small studios scaling up. Unified reporting shows performance across all locations and instructors.
Does FitClassManager work for home-based trainers or only gyms?
FitClassManager works for any training environment: commercial gyms, home studios, outdoor parks, or online sessions via Zoom. Specify the location (address or video link) for each class. Clients see all details at booking. Ideal for PTs who work across multiple venues or offer hybrid services.
Can I integrate FitClassManager with my website or social media?
Absolutely. Every class generates a shareable booking link for Instagram, Facebook, TikTok, or WhatsApp. Embed a booking widget directly on your website. Sync with Google Calendar to avoid double-bookings. Clients reserve without leaving your preferred channels. No coding required.
What happens if a client no-shows or cancels last minute?
Set cancellation policies that protect your revenue: full refund up to 24h before, 50% up to 12h, or no refund for late cancellations. Automated reminders (email/SMS) reduce no-shows by up to 40%. Track attendance history and flag repeat offenders.
Is FitClassManager mobile-friendly for clients and trainers?
Yes, 100%. The platform is fully responsive on iPhone, Android, and tablets. Clients book from any mobile browser—no app download needed. You manage bookings, send messages, and check attendance from your phone. Always synced, always up-to-date.
Can I offer both one-to-one sessions and group classes?
Yes. FitClassManager handles individual PT sessions and group classes simultaneously. Set different durations, prices, and capacities for each format. Clients see separate availability for private vs. group sessions in your public calendar. No booking conflicts.
How does FitClassManager protect my clients' data (GDPR compliance)?
FitClassManager is fully GDPR-compliant with 256-bit SSL encryption. Clients can request data export or deletion anytime. You control who accesses booking information. No data is sold or shared with third parties. Download our privacy policy from the dashboard.
Is there a free trial or demo before I commit?
Yes. FitClassManager offers a 14-day free trial with full access to all features—no credit card required. Test class creation, bookings, payments, and reports risk-free. Upgrade anytime or cancel before trial ends. No hidden fees or automatic charges.
